Campagne / support
Support, without the runaround.
For an order, delivery question, return, or product issue, write us directly.
info@campagnebrand.comHow we can help
Start with the order.
Include your order reference and the email used at checkout. That gives us the quickest path to the right answer.
Order changes
Need to correct an address, size, or other order detail? Email us immediately. Once fulfillment marks the order In Process, it cannot be edited, changed, or canceled.
Delivery
Shipping is quoted at checkout and delivery estimates are shown before payment. For U.S. standard delivery, allow 2–5 business days for production and 3–4 business days in transit. The live estimate shown at checkout controls for your order. If a shipment is delayed or arrives with a problem, send us your order reference and a short description.
Returns & replacements
Each item is made to order, so we do not accept returns or exchanges for a change of mind, a color preference, or an incorrectly selected size. Review the product details and size guide before payment; hoodies run small and should be sized up one or two sizes depending on the fit you want.
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery with your order reference and clear photos. Once the issue is confirmed, we will provide a replacement or refund at no cost to you. Do not mail an item back unless we instruct you to do so.
Product issue
For a damaged, misprinted, or incorrect item, include a clear photo and your order reference. That helps us review the issue with fulfillment quickly.
Before you write
Have these ready.
- Your order reference
- The email used at checkout
- A brief description of the issue
- Photos, if an item arrived damaged, misprinted, or incorrect